About 12 years ago I was starting a new job and needed to buy a couple of blazers in a hurry. I had never been to Men's Wearhouse before but decided to give it a try. However, I didn't stick around for long.
In general, I hate shopping. And I don't like to be harassed by store employees while I'm shopping. I don't remember the exact details of the conversation, but I will recreate the experience for you to the best of my recollection:
[Adam walks into Men's Wearhouse. An overly-anxious salesman pounces, steps too closely, invades Adam's personal space and reaches out for a handshake.]
SALESMAN: Hi, my name is Jeff. Welcome to Men's Wearhouse. What are you shopping for today?
[Adam reluctantly shakes his hand.]
ADAM: Thanks. I'm just looking around.
[Adam attempts to walk past Jeff, but Jeff obstructs.]
JEFF: Great! I'm here to help. What is it that you're looking for?
[Adam's anxiety increases.]
ADAM: Well, I just want to look around at some jackets.
JEFF: Excellent! What size are you?
[Adam's anxiety increases even more, and his voice changes to an annoyed tone.]
ADAM: I don't know. I just want to look first, if you'll let me.
JEFF: I'm just trying to help you. Let's measure you and then take a look at some jackets in your size.
[Adam reaches the point of no return.]
ADAM: Obviously you aren't going to let me look around. So I'll take my business elsewhere!
[Adam quickly walks out the door and never returns.]
|"I'm gonna harass you as soon as you step into the store. I guarantee it." (Photo courtesy: latimes.com)|
This is a good lesson for businesses on how NOT to treat an introvert. If I want to browse on my own, then please leave me alone. If I need help, I'll ask. I'll offer some other friendly customer service advice, someday, in Part 2